Frequently Asked Questions

Fire Glass

  • A: A fireplace or fire pit should have glass at least 1-2 inches deep. You can also have a base of lava rock or stones covered with a layer of glass for cost efficiency.

  • A: We recommend that you use 1–2 inches of fire glass to cover the burner, but be sure to not overfill your fireplace or fire pit.

  • A: If the burner is not working correctly, the glass make get a black material on it.

    If you need to clean the glass for any reason a mix of 50% vinegar and 50% water is best.

  • A: Normally, no. If the burner is not working correctly, the glass make get a black material on it.

    If you need to clean the glass for any reason a mix of 50% vinegar and 50% water is best.

  • A: Fire glass can be used with natural gas, electric or propane. Please consult the fire feature manufacturer materials.

  • A: Yes! Lava rock makes a great base for glass to be placed on top.

  • A: Each box contains approx. 25 stones ranging in size from 1.5-3 inches. Two packs can cover a 48" Linear Fireplace, a typical 36" DV Fireplace or a 20" round fire pit.

  • A: Fire glass can be used both indoors and outdoors in natural gas, propane and electric fireplaces. Please follow instructions of fire feature manufacturer.

  • A: Fire glass can’t be used in woodburning fireplaces/fire pits/

  • A: Yes, Fire Glass can be used with natural or propane glass. It can be used in a fireplace, a fire pit, a gas fire pan or a fire table.

  • A: Yes, our fire glass can be mixed with various other media to create a unique mix that fits your preferences!

  • A: Two to four inches, but if you are using a base material such as lava rock or marble stones, then the glass layer can be thinner (enough to cover the base layer).

  • A: No, it will not melt, emit toxic fumes, or fade if used correctly in fire applications less than 1500 degrees Fahrenheit.

  • A: Fire glass is meant to withstand extreme temperatures, cracking, and color changing when used properly.

Embers and Vermiculite

  • A: Vermiculite - One pack can cover 18/24” Gas Log Set base or a typical 36” DV Fireplace base

    Embers - One pack can cover 18/24” Gas Log Set base or a typical 36” DV Fireplace base.

  • A: It's easy! Just take the very thin wire out of the package, cut into small pieces with scissors and drop around the ember bed and at the bottom of the logs.

    These replicate the look of of hot ashes, making your fireplace or fire feature more realistic looking.

Glowing Wool

  • A: One pack can cover 18/24” Gas log set or a typical 36” DV Fireplace. Spread Glowing Wool loosely over the burner floor and over the burner ports near glow logs.

Fire Log Sets

  • A: Yes, with DV gas fireplaces, linear fireplaces and fire pit. Always follow manufacturer’s instructions.

  • A: Yes! Our twigs, branches and fire pit log sets are crafted from our proprietary concrete material, Burncrete™ and are perfect for gas fire pits and outdoor fireplaces. Detailed and realistic, these logs maintain realistic color and detail in an outside environment.

Fire Stones and Fiber Balls

  • A: Yes, firestones or fiber balls are great for DV gas Fireplaces, Linear Gas Fireplaces, Gas Inserts & Fire Pits. Use alone or add glass, twigs or other fire feature accessories.

  • A: Use fire glass or vermiculite as a base to properly insulate the burner. The stones/balls can be placed on top and rest in the flames like a decorative topping. The firepit should be fully functional with just the lava rock.

  • A: Each box contains approx. 25 stones ranging in size from 1.5-3 inches. Two packs can cover a 48" Linear Fireplace, a typical 36" DV Fireplace or a 20" round fire pit.

Refractory Panels

  • A: One box has 2 Panels. Typically covers 36” DV fireplace. Two orientations – vertical and horizontal. Architectural Panels are available in horizontal only. You may need more than 1 package for your fireplace.

  • A: The panels can be installed by a chimney/hearth dealer or you may install them yourself. It is vital that you measure the old panels to know how many sets you will need.

    The panels can be cut with a box-cutter but must be exact size of old panels. The panels are fragile ceramic fiber and should be handled carefully. Always check manufacturer’s instructions.

  • A: DV Gas fireplaces, or woodburning fireplaces that have gas logs or electric inserts. Always follow and check Manufacturer’s instructions.